Complaint / review / scam report
Steak N Shake
Review about Burger from Lakewood, Ohio

Complaint / review text:
Horrible customer service at the one on Lorain by Fairview Hosp. Waited for ever in drive-thru, the person who took the order was rude and rushed us, he missed half my order even though he repeted back to me, had to pull over and go in to let them know and ask for the rest of my order.

Line cook kept swearing as I was waiting for the rest of my order to be made. Explained 4 times to the kid taking my order what I wanted on my burger... Which was "everything". Finally got the rest of my order, got home and my burger was STILL wrong.

Not only that, but the food from the original half order I received was cold and undercooked. The onion rings were mushy. My kids would not eat their dinners because everything looked gross. Not one person apologized for the mistake.

The line cook knew I heard him cussing and did not care. He was angry.

The lack of training the staff has is very noticeable and that place was complete chaos. Never again will we step foot into that place.

Contact information:
Author: Contact with Author

Offender: Steak N Shake

   State: Ohio   City: Lakewood
Phone: 187718777856745

Category: Cafes, Bars, Restaurants


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