Complaint / review text:
Upon entering, every table was dirty. Heather cleaned a table for us. Another waitress (no name tag) came & brought silverware and idicated she'd be right back. Before she could return, Heather came to the table w/more silverware, which was wet and not clean. The first waitress told Heather it was her table and heather told her to just get some clean spoons. We asked for some sweet & low, which Heather never brought. We finally asked another staff member who promptly brought it. When our food arrived it was mostly right. After Heather sat our food down, she never once returned to the table. We would have liked more coffee, but was never offered any. At checkout, I addressed my issues with Heather and she stated she was trying to make it around. I told her that there was hardly any customers in the place and there was no excuse for her not checking to see if we wanted anything. The waitress who first came to our table apologized and asked if we'd like some coffee to go. Heather acted indifferent and never apologized for providing terrible service or her bad attitude.
The whole place was a mess. Behind the counter was disgusting. (I have a photo.) The trash was overflowing, garbage on the floor. I asked if they had pancakes and was told "they been cooking burgers & stuff on the grill so you may not want that".
I was a waitress for over 20 years and I eat out several times a week. This was one of the worst experiences I have had in a very long time. I could understand if the place had been packed, but it wasn't. I can't remember a time when a waitress didn't come back at least once, no matter how busy she was.
I cant say I'll never go to HH again, but I certainly will NOT return to this one and will warn anyone going that way to think twice about stopping there. (Huddle House Camden, SC)