Complaint / review text:
I ordered a report from Instant Checkmate and was not really happy with the information provided. I paid $22 initially, then another $19.99 for the premium report. Not much I did not know already and most of the info was inaccurate. Additionally, if I wanted to look up any other person that may be connected to the one I searched, I had to pay another $19.99 for each additional person. It is not clearly stated what you are going to receive up front, as far I am concerned.
There is a note that there are no hidden fees. However, I was unaware that I had to pay an additional $19.99 for premium service, then small fees here and there to obtain current telephone numbers or current address information. You also receive lots of information about strangers, which I did not want to see. I think you should have an option to see "possible" other matches for the person you are researching. Finally, I was not given a receipt or order number for my purchase. This was not at all what I expected and I think the cost was much more than it should be. I would like the $19.99 refunded as there was nothing premium about this information.