Complaint / review text:
Bought my tickets for more than a month. When buying tickets I received an email saying that my voucher will be submitted 48 hours before my event and my event is this Sunday October 25th at 5 pm. Called on Monday to see if it was possible to send tickets in advance because it is a bit difficult me access my work email on weekends. The girl that attended told me that my tickets will be ready on Tuesday by email. Called again on Tuesday and a girl named Mandy answer my call. I explained the situation and I mentioned that a lady told me the day before that my tickets were going to send on Tuesday. She entered into the system and told me there was no record that anyone reviewed my order and I had to be patient, that my tickets would be received on Thursday or Friday.
Now is Friday and I called once again. A lady called "Shady" took my call. She said I must wait to have my tickets today before the end of the day or possibly TOMORROW!!! That she could not do anything to change your email address and I have to wait for my tickets. I want to clarify that the three people with whom I spoke answered annoyed, angry, and as if they were doing me a favor, of course they are, but I paid a certain amount for those tickets and they are providing me that service. It is the worst customer service. There is still time to receive my voucher in which they agreed, but what bothers me is that nobody has been able to help at all and I worry not receive my tickets and the staff can never help anything. I am not willing to lose my money.