Complaint / review text:
I ordered a ticket on this website and only received a confirmation for my booking. After 1 day, I emailed support and explained my issue and they said they would re-send the ticket. On day 2, I still haven't received anything so I called. The call wait time was long and when I was finally connected I spoke to probably the rudest representative. She didn't listen to my situation and cut me off mid-sentence. If she had listened to my situation she would have known that they've already tried re-sending the ticket and it didn't work. She tried to hang up after sending me the ticket but I told her it probably wouldn't go through so she should stay on the line. Still nothing in my inbox after 5 minutes.
After providing a second email address she said she had send the ticket to both emails 5 times and that's all she can do. No, her job was not to make sure that I actually get the tickets I paid for. She said there was NOTHING else she could do and hung up even though I haven't gotten the ticket. Hands down worst experience with a customer service help desk.