Complaint / review text:
I ordered a background report. They try to trick you and if you just need one report, you are automatically enrolled in a monthly subscription. (Honestly, who would need several reports a month?!) No, matter, I thought, I'll purchase the one and then cancel. However they then STILL charge you after you cancel!!! If you cancel too late, you are billed the monthly amount. If you cancel too soon, they charge a different fee. Also, the service is extremely rude. I was asked for my info and when I was looking in my bag for the card I used (half a minute) she said if I couldn't find it she couldn't help me. She was rude the entire time. Horrible company, horrible service. And the report wasn't even accurate.