Complaint / review text:
I went online to search for an ex-army friend whom I lost contact with. I authorized this fee (1st time $0.95,2nd time $1.75). The website stated after these purchases that they offered an identity protect services for $19.95 and if I chose not to honor this services, I would have to cancel within 30 days or my credit card would be billed. I cancelled the services that same day and time, as well as received a confirmation page back stating my request had been received and my credit card would not be billed.
Today (9-09-09), I went online to check my account and found that my credit card was billed on (9-07-09) in the amount of $19.95. I called Intelius and spoke with a female representative who stated there was nothing she nor her company could do and I would have to contact my bank because they already made a credit back to my account, but it would take 7-10 days for this to take affect. I tried telling the representative that my account should never had been debited to begin with and their $19.95 debit caused my account to go into overdraft. The female representative stated that I should talk with my bank because there was nothing they could do. My point is they were not authorized from the beginning to debit my account.