Complaint / review text:
From the initial Bulletin, "WARNING. This site contains REAL police records (driving citations, speeding tickets, felonies, misdemeanors, sexual offenses, mugshots, etc.), background reports, marriage/divorce history, address information, phone numbers, a history of lawsuits and much more. Please BE CAREFUL when conducting a search and ensure all the information you enter is accurate., to the testimonials about Aunt Sally's driving record." The site was EXTREMELY MISLEADING!
To give it a whirl, I searched a name. I knew some history about my Ex. Other than readily available addresses, the site provided NOTHING. I clicked on the Premium Report option and received additional information - my search subject was issued a social security number! Whoa! The disconcerting part was what DIDN'T appear. Public records data - Arrest records didn't show, warrants didn't show, our marriage, and subsequent divorce, didn't show! AND after clicking on the Premium Report option, I received an email thanking me for upgrading my account for the one-time fee of $19.99! What?! I was never asked if I wanted an additional fee charged to my credit card!
To Checkmate's credit, after I contacted them and voiced my extreme dissatisfaction and cited what I see as false advertising, my payment was refunded promptly.