Complaint / review text:
I used this site like many others have for the free trial, to look up the information about myself. No useful information unless I wanted to spend more money for the premium information. I didn't cancel the free trial and after looking at my bank statement 2 months later I realized I was being charged the $22.86 for the past 3 statements. So I went on Google and this is what I found:
Instantcheckmate.com - Criminal Records $9.86/Mo. 1) Enter Name and State. 2) Access Full Background Checks Instantly. Search Public Records Public Arrest Records Instantly Online.instantly Online. So how was I being charged $22.86 a month? Then after calling them, they said because I didn't cancel the free trial and it being at the end of the month, I would not get a refund for any money charged to my credit card. Because I was now a member being charged for 3 months, I now wanted to cancel my membership. There was no useful information on this Instantcheckmate unless you paid "MORE MONEY", and seeing how I did pay a monthly membership, with no money being returned, I wanted access until the last day possible. That gave me less than a week.
I tried to look for a friend today so I went back on Instantcheckmate, entered the name with no useful information that I could use. It did say if I wanted more useful information, then I had to upgrade to a "Premium Report" with no information on how much more it would cost. So like a fool I did upgrade not realizing they charge extra for every PREMIUM search. But how much extra? That information is unable to get unless you actually call the 1-866-490-5980. And speak with someone. Oh yea, they do send a confirmation e-mail but it never gives the amount charged either...
Congratulations on upgrading your Instant Checkmate search result to a Premium Report. You have been charged a one-time fee to add Premium Data to the report you viewed. No other charges will be made for this service and you can access this Premium Report for as many times as you like while you are an active customer. Enjoy! What is there to Enjoy? I sure hope you enjoy the money I gave you for really nothing. I expected more truthful information than what you deliver for the money you charge. Shame on you.