Complaint / review text:
I signed up for an account with the impression I was paying $9.95 a month and could cancel at any time. They charged me $59.00 upfront (which apparently was in the fine print) and calculated that as $9.95 a mo. For 6 months. As SOME of the information was correct, MOST of it was outdated and inaccurate. I had better results on Google WITHOUT a ridiculous membership. I had my membership for less than an hour and determined it to be useless and unhelpful. I realize they collect public information and do not create it, however, I searched people whom I knew well and realized that most of their information was incorrect and inaccurate. Therefore, I found this site unreliable for any other personal search. Why would I PAY for a service that MIGHT be accurate instead of a service that IS accurate?
After requesting my refund, I was told they would only give me 50% back. I basically paid for a service I will NEVER use again. I disputed the 50% stating their site was misleading, unreliable, and I had only had the membership for approximately 30 minutes. They proceeded to decline my FULL refund and charge me the difference between the 1 month and 6 month service, which still doesn't make sense because I ended up paying $21.95 for the second package, only allowing me one month of service. This site is a joke and waste of money. I don't care what endorsements they have from the media.