Complaint / review text:
I just recently bought a used car from Nissan 112 and am now kicking myself that I did not look on Google search item down at these complaints. I also had an awful experience buying my car from this dealership. The initial process of looking and picking out a car went great. Found what I wanted and it was in the price range I wanted. After picking out the car and dealing with the salesman on terms of price, which was no walk in the park, it was on to the financing options. I had been telling the salesman that I wanted a payment of around $150. He brought my paperwork to the financing manager, who then came and sat down to talk to me about the financing. He told me that the bank that I would be financing through was not open - it was a Sunday, and that I would have to call back the next day to know what the financing option would be.
I called back the next day and was given the old run around trying to get in contact with the financing department. My phone records show that I called/was called back 11 times. At first I was calling the finance department and leaving messages. Then was calling the salesman I had made the deal with the day before and when I got in contact with him, he transferred me to the finance department and they picked up the phone then hung up... Twice. I asked the salesman if he knew what my payments would be and he said that he didn't know the exact payments but he did know that I was approved and told me the rate of loan. Since no one would answer the phone in the finance department, or didn't care to talk to me, I went to the dealership after work that night to work out the details.
I was greeted by the salesman and then was brought to the finance department. I sat down with the finance manager and we started going over the details of the financing. He told me my payment was going to be about $190. Obviously now I'm pissed off because I told them I wanted a monthly payment of around $150 or under. I had done a calculation using their online payment calculator, including sales tax and I calculated $142/month, so when I heard $190 I passed out. I told the guy that was out of control and there was no way that was possible. He said oh, well that's with the 48 month extended warranty. I told him to get rid of that and get my payment to what I calculated online.
We then spent 20 minutes going back and forth with him trying to make me buy different options of warranties and over longer periods of time. He finally got it down to $141, which is what I calculated, and I filled out the paperwork and got the car. I was pretty pissed that I had to waste that much time going back and forth when he knew exactly what I wanted and knew it was possible. All in all, the experience was pretty awful and I would never go back to this place again. If you are lucky enough to read this before you go look for a car, go somewhere else.