Complaint / review / scam report
Monster Transmission
Terrible company all around

Complaint / review text:
I was out a truck for 4 months due to a bad transmission. I couldn't get to work so I had to ride a bike and I was trying to save money to get a transmission I had to sell my bike.

I saw the three year warranty that Monster Transmission had out out and was very interested due to having experience with bad transsmissions with terrible warranties. I paid $1241.60 for a 4L60E transmission and had t wait a month to get it. After having received it I realized they had sent me the wrong one. After reviewing all of their recorded phone conversations between them and I they came to the conclusion that it was their fault.

Even after this had been decided they still required that I paid half the shipping cost. I live in California and this is a Florida based company. Shipping one way is 450 for a transmission. I brought up the fact that they had a satisfaction guarantee stating that if you weren't satisfied within the first 30 days they would refund the entire purchase and take the transmission back.

When I brought this up they said they had to charge a 10 dollar restocking fee. I was being forced to pay for a mistake they had made. Their motto is, "we don't just build transmissions, we build relationships." Well I for one do not wish to maintain a relationship with such a terrible company who doesn't not want the best for their customers. I strongly advise against any type of purchase from this company.

They do not have your best interest in mind.

Contact information:
Author: Contact with Author

Offender: Monster Transmission

Address: 19370 Oliver St.
Phone: 8007080087

Category: Cars & Transport


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