Complaint / review text:
I leased a '03 Saab 9.3 Linear from Saab and The Saab Exchange in Lake Bluff, IL. When I took my Saab in for repair of at least 10 issues I was having, I would be told to pick up my car to find out they didn't work on almost all of the 10 items, just stating problem cannot be duplicated. After complaining to Saab and The Saab Exchange, I got no where. Eventually, took vehicle to Patrick Saab and they were no better, just basically going thru the motions.
Saab USA states that if the dealers can't find the problems, then there is nothing we can do. The dealers state we can't duplicate the problem and we didn't make it, we didn't break it and there is nothing we can do. The dealers are not even allowed to call or work with Saab on your behalf. Therefore, the consumer is left in the middle.
Problems have had or still have (would basically have them all if it weren't for the efforts of Motor Werks Saab) are: manual seat lowering on Its own several times and cannot be duplicated yet Motor Werks Saab put in $1,100 worth of parts trying to resolve the problem; squeeks and rattles - some resolved and some still occurring; terrible tires and handling; tires wore out at 11,000 miles (Pirellis); over 15 headlight and taillight failures; problem with radio preset on the steering wheel; transmission slipping; sulfur smell with the solution offered to use premium fuel when it is not stated in manual that you must use remium fuel.
You have another hour? The car has been to the dealers for repair over 25 times and I still have several of the issues and will never receive resolution to several of the issues.