Complaint / review / scam report
DriveTime
This has been by far my worst vehicle purchase ever. It...

Complaint / review text:
This has been by far my worst vehicle purchase ever. It is my own fault for not following customary practice and taking a mechanic to inspect the vehicle prior to purchase... However I trusted in the "Multi Point Vehicle Inspection" and the fact the vehicle is under warranty. I have had several significant repairs within the first year of ownership and the warranty process is completely useless.in fact the car left me stranded just two days after purchase due to faulty battery terminal wires.in order to meet the minimum deduction of $100 for a repair, you have to stay within network... Well there are only three centers within a reasonable distance from me... The staff at one facility is extremely rude... And plan on taking off from work with no weekend availability.

If you select the option of going outside of network, then your deductible is $200 which for my repairs was almost the cost of for each incident... So it wasn't worth filing a claim. A lot of the basic maintenance on the car was not completed/inspected by Drive Time prior to purchase... The mechanic who did my first initial tune up commented that the plugs were of the cheapest quality and most likely at least several years old based on the poor condition. The brakes had to be replaced on all four wheels within two months... A new battery and belts shortly thereafter... Tires were bald at about 6 months... Etc. Oh and here is another note of caution... The AC did not work prior to purchase... The sales person committed to have that fixed before delivery...

It started blowing hot about a day after leaving the lot. The temps were a little cooler with Fall so it was bearable... And the sales person told me that was covered without the deductible for the first year as it was reported prior to purchase. I had to wait a few months based on my travel schedule and availability at the shop... Well I still had to pay the deductible for work they promised to repair before I committed to buy. So maybe when a big repair like a transmission comes along, there is a sense of relief of not having to pay for the entire job... Or I'll see. But currently the warranty that was included in my high priced vehicle with the extreme interest does not justify the additional expense.

Contact information:
Author: Contact with Author


Offender: DriveTime

Country: USA   State: Arizona   City: Phoenix   Zip: 85018
Address: 4020 E. Indian School Road
Site: www.drivetime.com

Category: Cars & Transport

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