Complaint / review text:
Sent them a key blank and original key, so that they could cut it and return to me. I have CONFIRMED delivery, I have emailed the owner a total of 6 times (documented), and have only received one reply asking "what address did you send it to?" I also confirmed I sent to the correct address (one which he provided before I sent the keys).
As soon as I sent the keys, all communication stopped by him except for one time.
Customer service number goes to a call center, not the business.
I have been patient for over a month, no communication, no keys - they have my original and I cannot use my car until I go to the dealer now. Worst customer service I have experienced.