Complaint / review text:
We bought the unlimited package as we're beginning our search for a used vehicle.
After one day, we realized that this package only provides you with five vin searches.
Unlimited only applies to searches by license plate. This is useless as no-one lists their plates.
This is not clearly communicated at purchase where search by VIN is the focus. I would classify this as bait and switch.
And if you used more than three of the vin searches, you cannot get a refund. This also is not communicated anywhere.
I used to have a positive image of the Carfax brand - no more.