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Complaint / review / scam report
Carfax
Unlimited subscription is useless - DO NOT BUY

Complaint / review text:
We bought the unlimited package as we're beginning our search for a used vehicle.

After one day, we realized that this package only provides you with five vin searches.

Unlimited only applies to searches by license plate. This is useless as no-one lists their plates.

This is not clearly communicated at purchase where search by VIN is the focus. I would classify this as bait and switch.

And if you used more than three of the vin searches, you cannot get a refund. This also is not communicated anywhere.

I used to have a positive image of the Carfax brand - no more.

Contact information:
Author: Contact with Author


Offender: Carfax


Address: Consumer Affairs
Site: www.carfax.com

Category: Cars & Transport

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