Complaint / review text:
Like many other's I wish Amazon would cut ties with Lasership. Based on how long the complaints have been going on (I've seen as far back as 2010 on quick google searches for Lasership).
Amazon must be seeing the bigger business picture, which is the cost savings of using a crappy 3rd party is shipper is greater than the money lost from those/us who choose to business elsewhere as a result of... How should I put this... NEVER knowing what is going to happen with the package if shipped from Lasership. I've had packages come at weird hours from people in street clothes, packages left at the door with no knock, and even packages delivered on Sundays because they missed the expected Saturday delivery date. Sadly, that is the GOOD in Lasership because at least you actually GET the package. The other hmmm, let’s say 95% of the time I never actually get the package delivered to ME.
Isn't one of the benefits of paying for Prime that you have what your ordered IN HAND within 2 business days? Well that NEVER happens anymore. I hate exaggerating so I am not here. When Lasership's tracking actually does say out for delivery, they never knock anymore or never call/buzz the front door.
They simply drive straight to the rental office and drop the package there typically at a time that doesn't even give me a chance to at least pick my package up from the rental office before they close. They then have the nerve to keep updating the tracking as saying something along the lines of "attempted delivery." Ummm. No. UPS and FEDEX "attempt" deliveries and more than once.
They actually "try" to get the package to the customer. This is part of the "professionalism" in delivery services that Lasership has no idea how to implement/practice. I held off writing any kind of review but my latest package fiasco was really irritating. The tracking this time said expected delivery on October 3.
Finally, after NOT getting a package or updates (after I had planned on using the product with my child this weekend) Lasership updates to say "delayed due to external factors." Seriously? That could mean anything and be an excuse to deliver your package whenever they get off there lazy arses to do so. Guess what; a package that is supposedly sitting less than one highway exit away is STILL not here. It’s Monday.
Atrocious is the first word that comes to mind when I think of Lasership but if we're being fair atrocious is probably more descript of a comapny that completely destroys the package. So bordering fairly unacceptable and terrible? In any case, if you live in the MD area and Lasership of Windsor Mill is delivery your package, don't hold your breath. I won't generalize bad service say bad things about all locations but this area is horrid when it comes to ordering something with Lasership as the delivery.
Amazon, I expected better when my Prime membership renewed. I had no real complaints until you started using lasershit... I mean Lasership...