Complaint / review text:
I thought I was doing ample research to locate a reputable transmission vendor who provided a solid warranty to back their product and reputation. So I called MT to order a transmission for my 80 Trans Am.
Pushing 400HP I inquired about a 700R4. The salesperson explained that if I were to go w / the 2004R it would save me time and money as this model would fit less modifications and I wouldn't have to cut my driveshaft to fit. After a lengthly conversation to ask if they were sure this was the proper trans. For my application I ordered.
$2400 for the total conversion kit, hardware, etc. I installed in July 2012. Drove the unit 50 miles and the front pump bushing and seal pushed out dumping all the fluid. I had to hitch a ride home to get my truck and car trailer to recover my T/A.
Spoke to Monster, they stated I had to pay shipping to them but they would pay it back tome. Pulled, paid, shipped, repaired, shipped back within about 3 weeks. I reinstalled and the trans. Followed the TV cable set up per the video.
Fast forward from Aug 2012 to Sept 2014. Car has been driven 601 miles within this time and transmission went in town couple weeks ago. Called MT back and they said I'd have to pay round trip shipping and pay a $499 bench fee. I expressed that I didn't think this was fair and didn't agree w / this.
Warranty mgr Amy said she would talk w / leadership and see what they could do. Never called me back. I called and left VM's… again no call back. Lots of excuses from Amy on why she couldn't call me, etc.
I finally got them to agree that I pay shipping to them but I would NOT authorize $ for a teardown. I told them to figure out what is wrong w / trans and we go from there.in reading other complaints I am confident they will try to blame failure on me. I have already explained I am a ASE Cert.
Tech and pulled wrenches for a living over 30 years. I will post the outcome of this when I have more info. Bottom line. DO NOT BUY FROM MONSTER TRANSMISSION!!!
They are a poor excuse of a company and don't care about "building relationships" like their automated phone system states!