Complaint / review text:
I just moved from Florida to New York and decided to use a moving company. I decide using a big name moving company would be the most reliable. IT WAS NOT.
I chose to have my boxes and furniture placed in a crate of its own at the recommendation of the company to ensure all items would arrive at the same time.
Once the crate was taken from Jacksonville, it was stored in storage until it was pick up time.
On the day it was suppose to arrive to New York, I got a call letting me know that the crate had never been picked up from the Jacksonville storage facility.
They had guaranteed delivery that day and they never picked it up. From my coordinator an apology and I was told this has never happened before.
Once I waited another week, a moving truck arrived.
My boxes and furniture were taken out of my crate (the crate I paid extra for so that my things would not be removed) and the truck arrived to my new apartment.
The movers came up first to warn me that all of my things had been destroyed and he did not know how this happened.
So, one by one, my squished boxes and damaged furniture was brought into my apartment. The movers were so sorry and embarrassed and didn't even know what to say. Fragile boxes looked as though they had been punt kicked into the moving truck.
Once they left, I basically had a pile of ruined boxes and broken furniture.
I was advised not to pay for even more insurance because I packed my boxes myself and would not be covered anyway.
I ended up getting a check for $ 117.00
This whole process was a complete joke and so disappointing. The company never tried to do right by what had been done to my things. Never use United Van Lines when moving your things if you want them to arrive in one piece.