Complaint / review text:
I have two keys for my 2006 350. I have replaced the batteries over the years no problem with that at all. Recently, I went to replace the battery in set of keys but that didn't work for all the functions. I could lock my car but not open it... Strange huh. So I went to my alternate set of keys, used them for a while and then that set didn't work either... Weird. I could open my car doors but couldn't lock them. So I have been using 2 sets of keys to run my car. Doesn't make sense to me.
So I contacted my Mercedes Dealership and explained the issue. They said, "No problem. Come in and we will order you 2 new sets of keys." Sounds good so far... But not too fast. Each set would be $300. Mercedes wants me to pay $600 to replace Faulty keys. I didn't lose them... I just used them since I have had the car. Now they don't work properly. So I have to pay Mercedes $600 so I can operate my car and replace faulty keys. I have never heard that before. I could understand if I lost keys... But I didn't... They just stopped working correctly. So for being a good customer (repeat customer) I am now saddled with a $600 charge to replace faulty equipment. If I do that... Which I must... There is no guaranty the new keys will last either. This is the most ridiculous thing I have ever heard of... COME ON MAN! Any suggestions would be appreciated.