Complaint / review text:
Kat in Customer Service should find other employment. She didn't know how to handle my complaint (a rate increase that I was not made aware of). I spent 10 minutes on hold, hung up and called back. Spoke with Marissa in customer service who gave me "a better offer" but refused to refund the overage; asked for her supervisor. Spoke with Corena in "Customer Loyalty" and trust me, she should not be in that dept.in order to keep customers there should be some hint from the employee that the customer matters. After she also refused to make things right I cancelled my account. She could've cared less whether I were a customer or not. This is the 2nd time I've tried ONSTAR and will be the last. I received my refund from a 4th level (3rd level supervisor) after spending 48 minutes on the phone. Good luck ONSTAR employees, if your company continues to treat people like this you'll be out of work soon. I wish I could give 0 stars.