Complaint / review text:
After 2 years of using my Magellan Roadmate 5236T-LM it started to not react to touch commands. Last week it finally died and would not respond to the Menu touch and therefore was unusable. I attempted to contact Magellan to get instructions how to best get my unit back up and running, only to find out that if the unit is out of warranty (one year) the only contact one can make is through online chat. I contacted Magellan through their chat and was connected with a Eevette? She was very polite and trying to be helpful. She asked me to turn my Roadmate unit off and back on and attempt to open the unit with her guidance. This process did not work. She then asked me to reset the unit with a paper clip at the pin hole in the back of the unit. Again to no avail.
She then suggested that the only thing she could do for me was to offer me a choice of two replacement units at a cost of $59 or $79 or something in that neighborhood. I inquired if there was a Magellan Roadmate service Center that could see if they could repair my unit before I purchased a new one. Her polite response was, "Sorry, but Magellan does not have repair centers." I was shocked and decided to never purchase an other Magellan product. It is unconscionable to me from a service and customer relations program that Magellan could care less about customers and only wants to sell you a new unit. No, thank you.