Complaint / review text:
I've had 2 moving experiences with Pack and Load: the first move was exceptional, the second was horrendous — thus, the 3 stars.
First move from MD to NC in 2013 - PODS recommended P&L and the movers that loaded us did a fabulous job! They carefully wrapped all of our furniture and loaded it as if it was their own grandmother's antiques. The unloaders in NC also did a great job. Both sets of movers were efficient and professional. So, we decided to use them one year later when we moved back to MD to NC... Big mistake!
Second move from NC to MD in 2014 — We used P&L since they did such an amazing job one year before. First issue, we told P&L that the movers needed to be at our house at 11:00 AM since we had to pick up the trucks and close on our home in the morning. 7:00 AM, the movers were at our house! They left and said they'd be back at 11am. We didn't see them until 6:30 pm and it was a different crew. We kept calling P&L and someone kept telling us that they would be there shortly, were in transit or be there by 3 or 4pm. Again, all lies. No one arrived until 6:30pm! It was 27 degrees outside and dark by this time of November. The movers did a TERRIBLE job of loading our stuff. They put heavy boxes and furniture on top of boxes marked fragile. They broke 2 of our 4 mirrors. They did not wrap anything. We have beautiful wood furniture that has deep scrapes in it now. By 11:30 pm, the movers told us they couldn't fit the last room into the truck. It was full. Needless to say, it wasn't full, they just didn't pack it tightly. After going through our options, we finally loaded the last room of furniture into a kind neighbor's garage. Now we have to return to NC to get our stuff and pay for another truck! Our kids were helping us move stuff at 1 and 2am in 27 degree temperatures.
I will NEVER USE PACK AND LOAD again. They did not schedule their movers correctly, they lied about what time the movers would be back, they hired unprofessional movers and they have not called us back to resolve this issue when they said they would.
Please don't use pack and load!!