Complaint / review text:
I do not believe this company deserves any stars at all. Scam artists to the core. I called months ago when I was shopping for a company to move us from Philadelphia to Arizona. Aranella on the phone was very nice and swore there were no "hidden" fees. I honestly should of looked at these reviews first... But lets continue. Retired military my ex husband is, we agreed to move together. I was VERY clear that we would have 2 houses to move and 2 separate condos to move into. The Philly houses were 2 miles apart and our Arizona residences are 5 doors down to ea other. I truly believe that they saw his military conditions and took advantage. Site manager Sam got to my exes house first as discussed on the day of the move. He went over certain items. Then they just started packing the truck. It was not until the truck was half full did Sam inform me, nastily I might add, that we had too much stuff and that our 4800 dollar quote was now going to cost 11 thousand!!! I said no way. What do we need to do to get back to 4800. He said we cant get away w 4800 and that the quote was a lie. More than half my furniture and items I had 15 min to throw out. AND we ended up paying over 6 thousand. The items were quoted on my initial estimate no longer counted??? There were items "missing" all a sudden. Furthermore, when we did the quote, I specified 3 TVs total and one mirror. If they were going to charge extra to pack those items, I should have had that in my quote. Not pack them AND THEN TELL ME!!! SAM ALSO KEPT ON AND ON AND ON THROUGHOUT THE WHOLE DAY TALKING ABOUT US TIPPING THEM 30%!!!
we were also given one date of arrival, but when I called the driver, he had a whole extra week later. The driver who delivered us does not work for Olympus but is a subcontractor. I wish he did work w us from start to finish b/c he was more professional than any of the liars I dealt with. Last but not least, I was with the movers upon arrival as they took the bigger items out of the packing the so-called professionals did on moving day, and low and behold, the mirror I was charged extra to be packed is broken!!! I want everyone to know to stay away from this company!!! I DO NOT INTEND TO STOP HERE. I am going to file with every on-line review site, the law offices back in philadelphia, every veterans admin office, and the bbb.