Complaint / review / scam report
Europca
Europcar - Booked Full-Size SUV - got Nissan X-Trail...

Complaint / review text:
Reserved FULL SIZE SUV (listed Jeep Grand Cherokee or similar) with Europcar at Doha Airport (Qatar) and were given a aged Nissan X-Trail which is by definition a Medium SUV.

Rental agent refused to give us a full size SUV and insisted on that the X-Trail was a Full size SUV seating 5 adults (yeah... Right...).

Will never rent with them again. I do not like booking and paying for the higher category and being given the lower category.

Overall staff was very unhelpful and refused to acknowledge that SUV was not full-size. Felt ripped off especially when the X-Trail was beaten down and a few years old.

Contact information:
Author: Contact with Author


Offender: Europca

   State: Doha   City: Doha
Address: 3 avenue du Centre
Site: www.europcar.com

Category: Cars & Transport

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