Complaint / review text:
Reserved FULL SIZE SUV (listed Jeep Grand Cherokee or similar) with Europcar at Doha Airport (Qatar) and were given a aged Nissan X-Trail which is by definition a Medium SUV.
Rental agent refused to give us a full size SUV and insisted on that the X-Trail was a Full size SUV seating 5 adults (yeah... Right...).
Will never rent with them again. I do not like booking and paying for the higher category and being given the lower category.
Overall staff was very unhelpful and refused to acknowledge that SUV was not full-size. Felt ripped off especially when the X-Trail was beaten down and a few years old.