Complaint / review text:
I was supposed to receive a package today (Christmas Eve) that was shipped overnight. I did not receive it.
I was home all day looking and waiting. The driver logged that it was delivered at 4:51 on my doorstep which is not true. It was a rainy day... I never saw a FedEx truck enter my cul-de-sac. When saw that the tracking said package has been delivered, I called FedEx.
I told them what happened, and I was told that I would receive a call back. At the end of the driver's route they would find out what happened to the package, and I would be contacted in about 2 hours. That did not take place. So I called back to no avail.
There was no one there that would really help get this package to me by Christmas. I am concerned that FedEx does not take their overnight deliveries seriously.
I would like to add that when I heard that the package would be coming FedEx, I had absolutely no confidence that it would be here in time. I was right.