Complaint / review text:
I ordered a package delivered overnight. They attempted to deliver yesterday (12/23/14), but no one was home. They voided the signature section, so I would have to be home for delivery. I called to change that and they would not. I also asked that they give me a deliver time for 12/24. They told me it would be after 4pm, likely. They came at 1:30 when, again, I was not here and would not leave the package. I then called and asked for a 2nd attempt. They said the driver would likely make it back and they would call w/in two hours. I called them after 3 hours and was informed I would have to drive to their office to pick up the package.
As I am leaving town tomorrow, this is incredibly inconvenient and defeats the purpose of overnight delivery. Their customer "advocate" simply said, "Sorry. Nothing we can do." No attempts to fix, offers to deliver in the morning or offers to eat the cost of the delivery. I was even told they cannot follow up with second attempts and apologized for prior person's promise. I'm furious, as a trip to the FedEx delivery station in DC at 7:30pm on Christmas Eve is not in my plans. I will not use FedEx again. The USPS and UPS are far more reliable and helpful.