Complaint / review text:
As a small business, we ordered two critical parts to be delivered next day by 10:30 am. They never arrived. We called them today, and were told that they were on a truck, but could not tell us when we would get them, in fact, we may not even get them today! I called the presidents office - 901-818-7500. After pretending to try to help me - they came back to me with the same response. We paid a premium price for a premium service - and received nothing. I was told I could file on a claim on FedEx.com, but instead, I think I should file a consumer fraud case, as they never delivered what I paid for.