Complaint / review / scam report
The current unit I just recently purchased is a 9212T-L...

Complaint / review text:
The current unit I just recently purchased is a 9212T-LM. Unfortunately, the software was not working correctly. Tried the "Content Manager" to install a software update. However, "Content Manager" did not find any. I own a 9250T-LM and I copy the files from one unit into the other. That solved the boot problem of the 9212T-LM. However, the address search does not work correctly, POI is not working, City Center is not working. These issues are all related to the search function. The other options are working. Magellan's technical support was:

"We apologize about all the inconvenience. However, please be advised that the RoadMate 9212T-LM and the RoadMate 9250T-LMB use different software. Although the RoadMate 9212T-LM boot up after copying the files from the RoadMate 9250T-LMB, it will not be able to load the unit's map / POI data as it is not being supported.installing other software or files to the unit may cause this files to be corrupted. Please be informed that it would automatically void the unit's warranty.

In as much as we would like to further assist you, the best option we can offer is to participate in our Customer Loyalty Program wherein you can purchase a brand new Magellan GPS unit at a discounted price, with all of the latest technological advances, updated maps, and a full one-year manufacturer's warranty. You may contact us at 800-707-9971, from 6am to 5pm PST, Monday through Friday so we can discuss the program details thoroughly. You may refer to the list below for the latest Magellan models available through Customer Loyalty Program, along with their corresponding discounted price. Magellan RoadMate Series (brand new): 1. RoadMate 5230T-LM, $84.99; 2. RoadMate 2230T-LM, $74.99; 3. RoadMate 5265T-LMB, $99.99."

The main reason the 9212T-LM was purchased is because it is a 7" screen and easy to read. Magellan wants me to spend more money to buy a smaller unit. What a joke! As of today, this GPS unit is still sitting on my desk as paper weight and going nowhere with Magellan support. The only thing I need is the original software to re-loaded and close this chapter with this company. Never again buy Magellan's product. By the way, Magellan will not honor their products if purchased through Ebay even when they are brand new and sealed. Another reason not to buy from Magellan.

Contact information:
Author: Contact with Author

Offender: Magellan

Country: USA

Category: Cars & Transport


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