Complaint / review text:
Three times in past 6 months FedEx overnight delivery has been a two day delivery and only after many phones calls to FedEx. Memphis location cannot handle shipments and every time they have blamed it on the weather, even when there are no weather issues anywhere along the route. The truth is they do not get it processed or load it on the planes in Memphis. Having an account for years I have only seen this unreliabilty this past year. They look and grab at any excuse for their failures.
One time we had a pick up for overnight delivery and the FedEx driver claimed the package wasn't there. It was a suitcase and plain to see on the security cameras. But in his haste he didn't bother to look that the suitcase held a FedEx shipping label even though it was the only item at the pick up address. They are no longer an overnight delivery service. This latest pkg is in the city now, 15 minutes away but they won't deliver it now even though it was their failure not to deliver it this morning or this afternoon. It was contracted to be delivered this morning.