Complaint / review text:
I paid $73 to have a package delivered overnight. I don't think anyone would want to pay $73 for overnight delivery just for the fun of it, not unless they need it by the next day. I received no email stating doing to whether FedEx was not operating. To remind you UPS was running US Postal Service was running and our garbage man was running, oh no not Fedex. And to tell you, the weather was not that bad.
I then called FedEx and the customer representative told me that the package was at the Raleigh location which was 20 minutes from my home. I did not get an email with any option to go pick up my package. To remind you I overnight it for a reason. The faculty where the package was at closed at 5 PM, by the time I found out where it was, it was too late they already closed, and my package was supposed to be delivered by 10:30 am. Don't you think I should have received an email with the option of picking the package up?
So the representative told me that the package will be delivered by 10:30 am the next day. I told The representative if my package was not going to be deliver by 10:30 AM I would rather go pick it up myself, then she assured me my package will arrive by 10:30 AM. I called at 9 AM the next day customer service told me the package will arrive by 12 noon. I told her that was not what the representative told me yesterday.
She said the representative could not have told me it would be there by 10:30 AM because they were not allowed to do that. And yet the customer service representative told me the reason they cannot put a definite time on the tracking website was because they were behind on deliveries since six weeks ago. So you still charge $73 for overnight shipping received by 10:30 AM but knowing that the package was not going to be delivered by 10:30 AM the next day. Not trustworthy company, not dependable. Next time I will definitely use US Postal Service or UPS.