Complaint / review / scam report
USA Moving And Storage

Complaint / review text:
I will start by saying that if I could give this company zero stars I would. This is the first review I have ever written and I hate the fact that I am wasting even more of my life on something involving this terrible company.

But I do not want anyone else to fall for the scam of this company, and honestly would take satisfaction in any loss of business that may arise from my experience. Do not believe anything they tell you and absolutely do not give them a deposit. When you receive a quote from them they will lie to you about their company and services and as soon as they have your contract or deposit everything will change. When I received a quote from them they told me they were not a broker and would be using their own truck and people.

After which they immediately hired a separate moving company to complete the move. They also gave me a very competitive quote when I was first scheduling. After receiving my contract and deposit they called back to review my items and increased the estimated weight of almost everything, which resulted in a price increase of almost $1,000. When the movers arrived the day of pick up they informed me that the quote was still low, and increased the price even more.

They take advantage of the fact that most people have no idea what the combined weight of all their belongings will be, and use this advantage to get your business and then raise your price substantially. During the initial quote I was also told several things regarding how long the move would take and when I could expect belongings. After receiving the contract I noticed that many things were different. When I questioned this I was told that these were in the quote to cover moves that were much bigger and greater distances than mine.

After receiving my contract it turns out that they had no intention of honoring any of the dates or assurances that were made, and their only response was that it was written in the contract and there was nothing they could do to change the contract.

My recommendation to anyone planning to move would be to make every effort to do it yourself. But if for some reason you absolutely have to use a moving company, PLEASE do not make it USA moving.

Contact information:
Author: Contact with Author

Offender: USA Moving And Storage

   State: Florida   City: Winter Park

Category: Cars & Transport


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