Complaint / review text:
I purchased a 2005 Nissan Frontier Crewcab brand new, along with the best warranty they had to offer. Recently, I began to experience problems with either the transmission or acceleration systems. While either in the stopped position or slowing down, the truck's engine would rev very high and lunge forward. I would have to step on the brakes very hard to stop it before almost crashing into the other vehicle in front of me.
Twice I took my truck into the King Windward Nissan to check on this problem but was told after that they did whatever checks they said they did and that nothing was wrong with my truck. I do not know if they did any intricate diagnostic computer checks of the transmission or accelerator systems or sensors. The Service Manager, took me on a road test with him but could not recreate the problem that I described. He told me afterwards that he could not find anything wrong with the truck.
At that time I trusted his inspection but knew what had occurred with my truck was real and could be a problem later on. I told this to before I left the Nissan dealership. Well, two and a half months later as I was preparing to stop as I turned into a local driveway restaurant, the same experience occurred. The engine began to rev very high and the truck started to lunge forward very hard. I tried with all my might to stop it but it kept surging and lunging forward and I was unable to stop it quick enough before it collided into a pillar. As it bounced off the pillar it began to do the same thing, surge and lunge forward again.
Fortunately I was able to stop it this time and get it out of gear. It was just lucky that nobody had walked in front of my truck or else it could have been a very ugly situation. I was injured slightly because of this malfunction/defect with this truck. It was also fortunate that I did not get into a more serious accident while driving on the road after being told that nothing was wrong with my truck by the local Nissan dealer and their agent mechanics the last two service appointments to have this problem looked into.
Now I am having to deal with Nissan North America while my truck sits in the dealer's lot waiting for their decision as to what they are going to do. The incident occurred on May 13,2009 and I have still not heard their decision as to whether they are going to fix the damage to my truck, the pillar at the restaurant or fixing the problem with my truck. I am afraid to drive my truck anymore and have been put under undue stress because of this product defect that could have been very serious or maybe fatal had another episode that I described occurred again. I was given a small Nissan Sentra for a loaner but its not the same as my truck.
Nissan sent a Dealer Technical Specialist to check the truck and he took photos, checked over the service history, etc. But how neutral will he be in his reporting back to Nissan. After all, he works for Nissan. I had three estimates done averaging around $2,000 not counting on any underlying damage after the bumper, etc. Are removed.