Complaint / review text:
I am waiting on a package that has a piece for my truck so I can put it back together so I can get it back on the road. It took them 26 hours to send it from one facility to another that was only an hour and fifteen minutes away from each other. Now it is sitting at the destination facility. After numerous calls, they still say it is going to be delivered today but it still shows that it is sitting at the facility and not out for delivery. Every package that I get delivered from them always shows it being on the truck for delivery by 7:30 am.
FedEx is consistently slow and you get a run around when you call them. I even offered to go to the destination facility to just pick it up myself, but they said that I wouldn't be able to pick it up until tomorrow. If I needed the damn thing tomorrow then I would not be wanting to pick it up today. It was supposed to be delivered yesterday but apparently a driver decided that they needed to take the long way around since it took them 26 hours to drive to a facility that is only an hour and fifteen minutes away. No one has an answer for why it took so long to get from one to the other. Have had several times they claim that they couldn't find my address even though they have been here dozens of times to deliver packages and had to wait an extra day to get my package. Even after giving thorough directions, the driver still had to call to find my address. So if you want it slow and days after it was supposed to be there then go FedEx.