Complaint / review text:
I would not recommend riding Megabus if you are on any type of time frame. I purchased a bus ticket for a 5:00 AM ride from Chattanooga to Atlanta to be to work by 8:00 in Atlanta, the bus was over an hour and a half late.
I waited in a poorly lit, parking lot for an hour and a half. When finally I had to leave because my ride had to get to work. When I called Megabus to be reimbursed they informed me that they WOULD NOT reimburse my money because the bus wasn't 2 hours late. Apparently their policy is that they will not refund any money unless a bus is 2 hours late.
So not only did I have to get up at 4:00 AM, ask a friend to drive me who also had to get up at 4:00 AM, we sat in a not-so-safe parking lot for over and hour and a half, BUT I WAS UNABLE TO GO TO WORK in Atlanta! Megabus is unreliable and does not do anything to ensure customers that they will be at their destination on time.
If you need to get to Atlanta go with Groome, they are more expensive HOWEVER they are 100% reliable, they have great customer service and guarantee appropriate arrival and departure information. I hope this helps anyone who has thought about riding on Megabus in the future.