Complaint / review text:
I ordered one Cake for Mother's Day and they have charged me twice and have sent two cakes without my authorisation. As soon as I got the notification that they have charged for the 2nd time I tried calling around 10 times and mailed thrice saying that I didn't authorise the transaction and to cancel it. They never replied until 2 days to say that they already delivered and cannot refund. When I asked why I never heard from them. I have been a kapruka customer for 2 years with over 15 orders and will never order from them again and will advise everyone I know not to order from them. It has the WORST service EVER.