Complaint / review text:
I am totally disappointed by the delays with my parcel. I phoned TNT Kampala ant they told me they would call me back because they were offline so they could not access info about my parcel.
My parcel was sent from China on 17 (that's when tnt collected from my supplier) now it's still not with me. When I track, it shows it has not moved from Heathrow hub since 23 May. Here is my tracking number: 450275781. This is the second time TNT has let me down.
In 2013, they misrouted my parcel. It was sent to Luanda instead of Kampala.
And they were passports that were urgently needed for travel, now this! Totally apalled by their service!