Complaint / review text:
On June 22, the FedEx driver attempted to deliver a package to my address. Then again on June 23, at 1pm, but I was at work. On June 23rd, I called their customer service to request that they hold the package so I can pick it up on June 26, Friday morning at 8:00 AM. The customer service representative assured me that she noted the account and will put in a request to have my package held.
On June 24th, another delivery attempt was made, so I called the customer service again and was told that it shows in the computer that my package is supposed to be held per my request and she doesn't understand why the package was placed on a truck for delivery, so the customer representative assured me again not to worry and just come and pick up the package on Friday. On June 25th, another delivery attempt was made, so the driver decided to leave it with a neighbor residing at. I went to the address and found that the address did not exist. The only addresses on 107 Ave are: 13 - 19. I spoke to several neighbors at each of these addresses and they swear that FedEx did not deliver a package to their address and there is no such address and no such person by the name of K.!
I called customer service 3 times to request that the package be held, I was totally ignored.instead, their driver delivered it to an address that he wrote on the door tag receipt that did not exist. The content of the package was a graduation present that I needed for Friday, June 26,2009. I paid $82.36 for the surround sound speakers in the package. I requested a reimbursement for the contents in the package and I was told to call the company that I ordered it from. I was spoken to as if it was my fault, that they did not follow my instructions to hold the package so I could pick it up and that FedEx has no intention on reimbursing me for the missing package. I did not receive the package and it was delivered to an unknown address.