Complaint / review / scam report
Poor customer service at dealership

Complaint / review text:
The day I took ownership of my 2015 challenger the radio didnt work and was told to make appointment following day to repair it. About 2 weeks and 3 radios later that first issue is resolved but was time consuming do to poor planning or stock of replacement radios.

2nd issue is blemishes or stains behind all 4 wheels that I noticednight of delivery but dismissed as armarol or mud til I got home that evening when a rag wouldnt remove it. The car has been wet sanded and polished once by them of the course or 6times back because I was told if stains couldnt be removed without paint chrysler would consider changing vehicle. Paint is still stained.

3rd issue the car I really wanted had black r/t stripe on hood whem sales manager said the wouldnt put on my car for me he said I cound purchase stripe and would be applied at dealership for 170 dollars which I feel was told to me to speed up the purchase of a car I wasnt satisfied with, when I went back to have stripe done I was informed it would cost amost 500 dollars..

In total I have made over 9 trips back and forth to dealership which is 50 miles rountrip adding up to 500 miles alone.

Im in my 2nd month of this lease and I am extremely un satisfied and am hoping for some support, thanks for your time and I am looking forward to hearing from you.

Sincerley James A. Barbagallo

Contact information:
Author: Contact with Author

Offender: Dodge

   State: Florida   City: Boynton Beach
Address: P. O. Box 21-8007
Phone: 1800423634318004186672646

Category: Cars & Transport


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