Complaint / review text:
I purchased a vehicle from DriveTime through the leasing program June 12,2015. The vehicle ride really rough and going over a simple road bump it seemed as if the vehicle was going to fall apart. So to make a long story short, I took the vehicle to have it checked and they found the struts, shocks, and ball joints was really bad and the vehicle needed a front end alignment and all that would cost me $1,745 to have fixed which is more then I put down on the vehicle. So I called the warranty department only to be told that none of that was covered under warranty. So then I called DriveTime off of North Freeway in Houston, Texas and got bounced around to different people on the phone.
So after speaking to several people at DriveTime the call ended with me speaking to someone in Customer Relations who told me that they could have it approved to be fixed although it wasn't covered under warranty and to call the place I took the vehicle to and ask them to file a claim. So I did that and the owner told me that he wouldn't fix it through the warranty because he have had problems with the warranty company that DriveTime use before. Mind you, I had to pay $37.50 for this shop to just look at the vehicle. So I called back to DriveTime and of course you have to run down the problem again because you are speaking to someone different who have no knowledge as to what's going on again.
I was then bounced around from call to call only to be told to take the vehicle to another shop. Because I live in Beaumont, Texas there is no in-network shop so I'm free to take it to any license shop here. So I take the vehicle to the second shop only to have to pay $40.00 to be told the same problems the first shop told me. The second shop agreed to file the claim and work with the warranty but it's been an ongoing problem because none of it is covered under warranty. I work two jobs. I do Hospice during the day which requires me to drive from patient to patient homes and work at a Nursing Home. I have been off of work from my day job since July 23,2015 because the shop suggested for me to not drive the vehicle because he stated if the ball joints goes out while I'm driving it could cause a accident and possibly get hurt.
So as of today, July 28,2015, the vehicle is still at the shop and I still haven't been able to work my day job and I'm still waiting on a response. I have a payment coming up on July 31,2015 that will not be paid until this vehicle is fixed. I refuse to let them take payments out of my bank account on a vehicle I am not driving and can't enjoy because of all the problems with it. So yeah, as of now, all I can do is wait to see if it will be approved to be fixed! SAD. Sad!!!