Complaint / review text:
I do not understand why DHL returned the parcel to the sender for no reason even though the shipment was still in Barcelona they did not want it to deliver. Shipment arrived to Barcelona, was there 3 days and after that was sent back without any information. They do not even try to contact me. I called, I asked, and I asked if everything was ok, but was too late. The lady at the hotline told me that there is nothing they can do. I feel powerless. My parcel for which I paid. My property! And they do what they want. It is a crime!