Complaint / review text:
I purchased a Kia Soul from Generation Kia in Bohemia. When I first went in to buy the vehicle, they gave me a very low quote for my trade in, completely ignored the price quote I was e-mailed and tried to charge me a unimaginable amount for interest on my loan. I walked out in anger. Their salesman, Michael, contacted me and indicated they wanted to make things right. They gave me a fair price for my trade in, gave me the car for list minus a $2,000 manufacturer incentive, and a decent interest rate. They showed me the figure and told me the monthly payment.
I agreed and signed the contract the next day, only to find out they charged me $2,000 over list price to get to the $155 per month figure. I called them and they indicated the $2,000 was for a special package I purchased for all weather mats, and oil changes for two years. Mind you, they told me they were giving me the mats and oil changes gratis for buying the vehicle. I told them I would never agree to $2,000 for what they gave me. The finance manager lied and said he never told me they were for free, and I owed the $2,000 for them. I am so frustrated and angry with this dealership. I now see so many complaints against them. Why isn't anything done to stop them? Please have someone contact me and I will provide receipts, sticker price, etc. Thank you.