Complaint / review text:
I bought a car from you guys back in January. A "certified pre-owned" car. We have had the worst experience ever and we haven't even had the car for a year yet. First off when we bought the car it came with ONE key. The reasoning behind it? Because the person who traded it in only gave in one key. I’m sorry. How is that my fault? Luckily we fought for a second key and after a lot of back and forth we received another key, because if you ask me, only having one key is insane.
Fast forward to now. Last week Tuesday my wife was driving home from work and felt like while pressing the gas the car wasn't going as fast as it should be. She then pulled over because the car started making an awful rattling noise and was jumping really bad. We have a newborn, a NEWBORN that was in this car. Once she pulled over, she gathered herself and then tried to see what was wrong with the car. The car wouldn't move even though it was in drive. Wouldn't move at all. Pressing on the gas DIDN'T MOVE THE CAR AT AL!!! Now mind you, we have a newborn. The car is suppose to be a safe car. If my wife and child are getting stuck on the side of the road, on the parkway, how is that safe???
She then had to call a tow truck company and wait hours on the side of the road with a newborn until someone came to pick up the baby. Now I understand there is nothing we can do with the wait for the tow truck, but because they sold us a car that had this problem, well unfortunately it is Kia’s fault. We had the car towed to Kia in Smithtown because it was the closest Kia to our house. We found out that this whole ordeal was an engine problem - an engine problem from a "certified preowned car".
This is why we went through a dealership so we would be buying a safe car for our family that we wouldn't run into problems with ONLY 45,000 miles on it. I am beyond frustrated, high disappointed and my family and I are completely inconvenienced. We then found out that we couldn't even get a rental car at first because we didn’t bring it to the Kia we bought it from, which was Kia Big 3 in Bohemia, NY - Generation Kia.
A week later, a whole entire week, someone from Generation Kia said we could have the car towed to them by calling Kia Roadside. Well we then called Smithtown Kia and they stated they already ordered the engine so that was no longer a smart option. Why wouldn't someone tell us that on day one? So basically for a week we have been getting the runaround. Finally Kia said they would get us a loaner car, that it was in our contract. And we would have a loaner by lunch time.
At 4:22 pm yesterday we still did not have a loaner car. They also told us that we will have to come out of pocket for it - 500 dollars out of pocket - another inconvenience to our family. Yes they said that we will get the money back but to be out of 500 dollars is completely mind boggling to me. Finally, someone we talked to told us to look up the used car lemon law. Well it looks like if we don't have our car back within 15 days that we should be getting a replacement car - so we don't have to take our Sportage back. Because honestly my wife doesn't feel comfortable with this car anymore and either do I. I just would like you to know we are very disappointed and something has to be done.
This is one of the worst experiences we ever had to deal with and without a new car, and someone that is high up and (can actually do something) - personally calling me back. We will be using social media and every other resource we have until something is done to correct this and make my family once again feel safe in the car.