Complaint / review text:
I have had the worst experience in my vehicle purchase from DriveTime Mcallen, TX and in dealing with AVEREX (warranty), and DriveTime Customer Service Supervisors. My purchase was fairly simple; however the aftermath of purchasing this 2007 Rigorously Inspected Suburban has been a nightmare. Before I even made my first payment, the vehicle was blowing blue smoke, had a ticking sound in the engine, Add Engine Oil light was on and was burning excessive oil (3 quarts in one week). I called sent vehicle in for repair, and I was told the work was not covered because it was a gasket that was causing the leak. Mind you I purchased additional insurance on the vehicle considering it was used.
The mechanic and AVEREX/DriveTime noted that this particular vehicle had undergone an AutoCheck report yet the known issues with these engines did not come up on report. After calling and essentially arguing my way through, and after speaking with a supervisor at DriveTime I was able to get worked approved. Keep in mind that I had not made my first payment. I drove the vehicle for one more week and the Add Engine Oil light came on again. The repair center was going to send me off with that continued problem as per AVEREXs orders. AVEREX then wanted me to drive my vehicle, and bring it back to repair center on a weekly basis to measure amount of oil being burnt. Again, I had to call and argue my case with DriveTime Customer Service Supervisors in order to get a resolution. AVEREX finally agreed to replace the used engine with another used engine.
Despite AVEREX being aware that these engines have an oil issue/consumption defect they opted to replace it with a used one. According to a DriveTime Customer Service Supervisors I was told that the reason was because it was cheaper to replace with used than new. I picked up my Suburban yesterday from the mechanic shop after he replaced it with a used engine, and the engine is knocking and making this loud ticking sound. I have used it for one day and I am hearing these sounds.
I have made my first 4 payments on this vehicle and for 3 payments the vehicle has been in the service shop. I have had a rental off and on for 23 days. 5 days for the first time it was serviced and 18 days for the second round of servicing. When I call DriveTime Customer Service Supervisors I always get bad and condescending service (with the exception of one supervisor). I express my frustrations as anyone in this position would and should and I get very structured and standard responses. I paid $2300 and have only made 4 payments, yet I am experiencing the worst time with this vehicle. My advice to anyone who is looking to purchase from DriveTime is to look elsewhere. It is what I should have done. For me to be paying premium pricing, with high interest and a large down payment to get this quality of vehicle and service after the sale is a complete sham on behalf of Drive Time.