Complaint / review text:
I am very unhappy w / a lease of a 2014 Dodge Dart from Russ Darrow Group, East Side, Madison, WI. I and a friend went there to look at vehicles. I ended up getting talked into a "great deal" on a lease w / Jason. I got royally screwed. I had to have a co-signor, my credit wasn't up to their "par".in using the co-signor - everything went into the name of the co-signor.including MY deposit. Nice. I asked them about that - the response was "It doesn't matter who gets the receipt." Yes, it does. It was MY money. I was the one looking for a vehicle, not the co-signor.
Not only do I not get recognition for leasing a vehicle, the payments are $81 more per month, and three months longer and cash was put down. I feel I am out at least $4,166 dollars. The advertised lease should be $6,084 for 36 months. I am paying $10,250 for a 39 month lease. They know how to screw you. Vehicle has been in 5 times for service. For the first few service calls - they didn't even know who I was. Nice. I am the one being screwed out of all that extra money and they don't even know me. I believe this company needs to have a class action lawsuit filed against them for their shady operations.
I called the West Bend office and wanted to get out of the 16 month lease, that is 39 months long. Reuben said, "Come on up and I can get you into another vehicle at a lower month rate." I went there, was told to talk to Paul, discussed all this above information, said I wanted out of the lease and he said the only vehicle I could get into was a 2016 Jeep Patriot for more money than my current lease. Nice, I drove ALL THE WAY TO WEST BEND - added wasted miles to an already low mileage lease agreement for NOTHING. I called to talk w / Reuben, he was gone. I left messages for him to call me back. No response. Is anyone interested in hopping on board for a class action lawsuit? Hope every dissatisfied customer who has gotten ripped off does.