Complaint / review text:
My daughter's Straight phone stopped working. They told us they would send us a box to send the defective phone to them and they would send her another phone. They said the box would be here in 3 to 5 business days. Straight Talk sent the box to FedEx 10/13/2015. It is now 11/10/15 and still no box. I have called Straight Talk and FedEx about the box seeing how we only had 7 days to send the defective phone back. FedEx is now saying the box will be here Thursday which is in 2 more days. This is not the first time I have had trouble with FedEx. FedEx needs to be shut down.