Complaint / review / scam report
I received a refurbished unit as a gift which would not...

Complaint / review text:
I received a refurbished unit as a gift which would not hold a GPS signal. I returned it and bought a new better model TomTom. When I went online to register my new unit, it wiped out my unit. After many, many, many hours on the phone to TomTom support kids, my unit still would not work. They kept telling me how to fix it and each time, it didn't work. Finally, I was told that one can't register two units using the same email address. That's what killed my new unit. So, you have to have a separate email address for each TomTom you own! The software is flawed! The tech support has no clue! I sent back the unit at my expense. When they finally returned the unit, it was a different unit (hopefully not a refurbished one) with no car charger, no computer connection, or booklets, nothing! Now, I have to wait another two weeks. I've always had Garmin’s and have never had any problems. I'm sorry I ever bought this unit. Don't ever buy a TomTom!

Contact information:
Author: Contact with Author

Offender: TomTom

Country: USA

Category: Cars & Transport


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