Complaint / review text:
I am the owner of a 2005 Chevy Malibu. About a month ago, the DIC displayed a warning message power steering so I thought the fluid might be low. However, I do not have a power steering pump or fluid. My 2005 Malibu has electronically assisted power steering. I found a couple of forums on it online and a special coverage adjustment-loss of power steering assist #. I contacted GM and spoke with Mary. She explained that I would have to take it to the dealer to be diagnosed before they could determine if mine would be covered under the policy. I made an appointment with my local dealer and was told that the steering column would need to be replaced and the cost was $800.00. They then contacted GM and told them what was wrong.
Mary then called me back to explain that the special coverage adjustment would only cover a certain set of VIN numbers and mine was approximately 100 past the limit and my mileage exceeded the limit (7 years or 70,000 miles). However, she would request that GM give me financial assistance with the repairs; it would take 24 hours for it to be processed.
Well, after 48 hours, I called her back and she said, "I left messages with both you and the service manager at the dealer, " and the only thing they could do was give me 10% off the cost of replacement. At that point, I asked for something in writing stating they would give me 10% off repairs and was told she couldn't do that - they only gave it verbally. I asked to speak with a supervisor regarding this since this is a defect with an experimental design from GM and the only year it was done was 2005. She told me that it would be sometime next week before I could speak with anyone and she was sorry.
They designed the electronic power steering to reduce weight and create more room in the engine compartment. But they don't want to take care of any problems that the consumer has with them. What a rip off!