Complaint / review text:
My 2003 Ford Mustang blew a spark plug out of the thread and made a hole in the engine, fluid (water/oil) is draining out of the engine. I took it to a repair shop and was told that I need a new engine. I called the 800.392.3673 number for Ford and the lady I spoke with said Ford would not pay for this as it was not a recall item; that I would have to pay for it myself. She was very rude and would not let me talk with a supervisor or anyone else at Ford. I am very dissatisfied with my Ford Mustang and will never purchase a Ford again. I will now have to spend thousands of dollars replacing the engine. I will be spending approximately $3,000 to repair my vehicle. I have been without the use of my vehicle for about a month now, as Ford will not take responsibility for this.