Complaint / review text:
On Jan. 11,2010, I shipped a package priority overnight from Spokane, WA to Carson City, NV and advised the receiver of the shipment. At 15:30 on the 12th of January, I was contacted by the receiver that the package had not yet been received. Tracking the package, I found that the package had been sent to the hub in Memphis, TN. I see no way that the package would ever arrive the next day due to circuitous route FedEx chose to send my package. It was a time-sensitive package which contained important documents which still at this time have not reached their destination. All this and a hefty rate to achieve a delivery time comparable to a USPS delivery. Time will tell if their claims office lives up to their promise to pledge of making restitution for not honoring their delivery promises.